ElegantVIP Casino has launched in 2013 and is operated by Dial Marketing Services Ltd using a license from the Government of Curacao. The casino uses instant play software from a young and new provider, The Art of Games. It has a very simplistic design, with dark background and gold and pink buttons. If it wasn’t for the slots presented on the main page you could even have problems guessing that it’s a casino. Next to the logo you can read “Luxury Brought to Online Casino”. Is that statement true? 

In order to guarantee 100% security and confidentiality for all personal and financial information of its players, this casino employs industry standard security protocols (128 bit, SSL data encryption technology). This ensures that all transactions including deposits and withdrawals are carried out in a totally safe manner. The casino advertises a 96.3% payout rate and a certified and audited Random Number Generator but there are no links to certificates to confirm the information. 

The Art of Games is a new software developer of online casino games. It promotes quality casino gaming with big focus on customization and provides games with different styles, 3D graphics and great effects. Because it’s a new company, they don’t have a great library of games yet, but all the titles are very solid and hopefully more will be added in the future. Players can select from the usual categories of games: slots, table games, card games and video poker. This is an Instant Play casino which allows you to enjoy games directly from your web browser. You don’t have to download and install anything on your PC. 

The casino advertises a €1,500 Welcome Bonus, but the amount it divided between numerous deposits. First deposit gives a 100% bonus up to €100, second deposit a 30% bonus up to €100 and third deposit a 70% bonus up to €100. After that players can receive a 100% bonus up to €100 every month for the following year. The wagering requirement for these bonuses is 20x bonus. Aside of the welcome bonus, there’s also a High-Roller Bonus. Sadly, that’s the only other promotion available at this casino, which makes the whole promotional offering rather bare. 

The cashier is yet another rather simplified section of this casino. Available banking options include Visa, MasterCard, Neteller, paysafecard, Skrill and Bank Wire. While it covers the most popular options used by players, it still could use a few more options. The imposed withdrawal limit in this casino is €2,000 per 24 hours and €4,000 per week, which can be quite restricting when you win a bigger sum. 

We felt yet another disappointment when it came to checking the support at this casino. There’s a ‘24/7 Support’ button on the site, but each time we tried to use it, we got redirected to casino lobby. While you are logged in the casino, you can at least access the Helpdesk option, which allows you to send a ticket to the support team. 

ElegantVIP Casino appears not to be as elegant and VIP as you’d like. While it has an interesting selection of original games, all the other parts of this casino are full of drawbacks and lack many important, basic elements. Hopefully there will be updates in the future, which will allow it to become better.